Terms and Conditions

• 1. Introduction

  Welcome to Patiently Chat, a pre-consultation tool designed to improve patient-practitioner interactions by collecting relevant medical information. By accessing and using Patiently Chat, you agree to the following terms and conditions.

• 2. Services Provided

  Patiently Chat is a chatbot technology that engages with patients to gather medical context before their consultation. The information provided is accessible via an internal dashboard to assist practitioners in understanding patient needs.

• 3. Use of Artificial Intelligence (AI)

  Our chatbot leverages Generative AI to provide dynamic, context-based questions and suggestions. It is important to note:

  • AI suggestions are assistive and do not replace professional medical judgment.
  • AI-generated content may require practitioner validation before being considered as part of medical records.
  • Patiently Chat does not diagnose conditions but helps in gathering necessary patient information inputted by patients/guardians of patients directly.

• 4. Data Collection and Usage

  Patiently Chat collects the following data from patients:

  • Personal information (name, age)
  • Medical history, symptoms, and concerns
  • Responses provided during chatbot interactions

  All data is handled in accordance with our Privacy Policy and is stored securely. Patient information will not be shared with third parties without consent, except in situations outlined by law.

• 5. Patient Responsibility

  Patients must ensure that the information they provide is accurate and truthful. Any false or misleading information may compromise the quality of care they receive.

• 6. Practitioner Responsibility

  Doctors using Patiently Chat are responsible for:

  • Reviewing the AI-generated data and verifying its accuracy.
  • Making all medical decisions based on a combination of the information provided by Patiently Chat and their professional expertise.

• 7. Limitations of AI Technology

  While we strive for accuracy, there may be limitations to the AI's capabilities. These include:

  • Inability to interpret certain medical nuances.
  • Potential inaccuracies in generating follow-up questions for complex medical cases.

  Patiently Chat is continuously updated and improved, but users should be aware of these limitations.

• 8. Compliance with Medical Regulations

  We adhere to local healthcare regulations regarding patient data handling and practitioner responsibilities. As AI regulations are evolving, Patiently Chat will remain adaptable to comply with any forthcoming legal requirements.

• 9. Liability Disclaimer

  Patiently Chat and its AI components are tools to assist medical professionals. Patiently Chat does not accept liability for any inaccurate information provided by patients, medical decisions or patient outcomes. Practitioners must use their judgement when interpreting data provided by the platform.

• 10. Termination of Service

  Patiently Chat reserves the right to terminate access for users who violate these terms, including improper use of patient data, falsification of information, or misuse of chatbot technology.

• 11. Contact Information

  If you have any questions regarding these terms, please contact my phone number +61457482887 (Euan Lim Co-Founder of Patiently)